Website: https://sandyhsarry.com
Email: contactsupport@sandyhsarry.com
Welcome to Sandy H. Sarry, your trusted online destination for quality clothing designed with comfort, style, and individuality in mind. We take pride in ensuring that each order is handled with care, accuracy, and efficiency. This Delivery and Return Policy explains how we process, ship, and manage returns or exchanges for orders placed through https://sandyhsarry.com.
By purchasing from our website, you agree to the terms and procedures outlined below. These policies are in place to ensure transparency and fairness for both our customers and our operations.
Once you complete your order, it will be processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
Please double-check your shipping address and contact information before submitting your order. Sandy H. Sarry is not responsible for delivery delays or losses caused by incomplete or inaccurate shipping information provided by customers.
You will receive an order confirmation email immediately after purchase, followed by a shipping notification once your order has been dispatched, which includes your tracking number.
We partner with trusted courier services to deliver orders both domestically and internationally. Estimated delivery times are as follows:
These time frames are estimates and may vary due to weather conditions, customs inspections, courier delays, or other factors beyond our control.
While we strive to meet estimated delivery dates, Sandy H. Sarry cannot guarantee delivery times, especially during peak shopping seasons or unexpected logistic disruptions.
Shipping fees are calculated at checkout and depend on the delivery destination and order weight. Occasionally, we may offer free shipping promotions, which will be clearly indicated on our website.
For international orders, customers are responsible for any customs duties, import taxes, or local handling fees imposed by their country. These charges are not included in the purchase price or shipping fee, and Sandy H. Sarry will not reimburse or cover these costs.
Failure to pay customs fees may result in your parcel being returned or destroyed by local authorities. In such cases, we cannot issue a refund or replacement.
Once your order has shipped, you will receive an email with tracking information. Tracking details may take up to 48 hours to become active. You can monitor your order status directly through the carrier’s website.
If you do not receive tracking details or experience issues locating your shipment, please contact our support team at contactsupport@sandyhsarry.com with your order number for assistance.
We want you to be completely satisfied with your purchase from Sandy H. Sarry. If you are not fully happy with your item, you may request a return or exchange within 14 days of delivery.
To be eligible for a return:
Please contact contactsupport@sandyhsarry.com before sending any item back. Unauthorized returns may not be accepted, and shipping costs for such returns will be at the customer’s expense.
Unless the return is due to a manufacturing defect, incorrect item, or damage during delivery, customers are responsible for return shipping fees. We strongly recommend using a trackable shipping method for all returns.
If you received a defective or incorrect item, please contact us within 7 days of receipt with photos and a description of the issue. Once verified, we will provide a prepaid shipping label and arrange for a replacement or refund.
After your return is received and inspected, you will receive an email confirming approval or rejection of your refund request. If approved, your refund will be issued within 5–10 business days to the original payment method used at checkout.
Please note that shipping fees paid at the time of purchase are non-refundable. If your original purchase qualified for free shipping, the cost of standard shipping may be deducted from your refund amount if applicable.
We understand that sizing or color preferences may vary. Exchanges are accepted for the same item in a different size or color, subject to availability. Please contact contactsupport@sandyhsarry.com to initiate an exchange.
If the desired item is unavailable, we will issue a refund or store credit instead. Exchanges are processed after we receive and inspect the returned product.
For hygiene and safety reasons, certain categories — such as underwear, intimate apparel, bodysuits, and clearance items — are non-returnable and non-refundable unless they are defective. Please review product details carefully before making your purchase.
If your package is lost, delayed, or damaged during shipment, please contact us immediately at contactsupport@sandyhsarry.com. We will coordinate with the courier to locate your parcel or initiate a claim.
Please note that Sandy H. Sarry is not responsible for packages that are marked as “delivered” by the carrier but not received by the customer. We recommend checking with neighbors or your local delivery office in such cases.
We may revise this Delivery and Return Policy periodically to reflect changes in shipping partners, logistics processes, or regulatory requirements. Updates will be posted on this page, and the revised version will apply immediately upon publication. We encourage you to review this page regularly to stay informed.
If you have questions or need help regarding delivery, returns, or exchanges, please contact our customer support team:
📧 Email: contactsupport@sandyhsarry.com
🌐 Website: https://sandyhsarry.com