Website: https://sandyhsarry.com
Email: contactsupport@sandyhsarry.com
Welcome to Sandy H. Sarry, a modern clothing brand dedicated to offering timeless fashion, premium materials, and a seamless online shopping experience. This Shipping and Exchanges Policy explains how we process, ship, and exchange orders placed through https://sandyhsarry.com. By placing an order with us, you agree to the procedures and terms outlined below.
We value our customers and aim to make every stage of your purchase — from checkout to delivery and exchanges — as transparent and convenient as possible.
All orders are processed within 1–3 business days (Monday to Friday, excluding holidays) after payment has been verified. Once your order has been shipped, you will receive a confirmation email containing your tracking number and carrier details.
Please ensure that all billing and shipping information provided during checkout is accurate. Sandy H. Sarry is not responsible for delays, misdeliveries, or losses resulting from incorrect or incomplete address information submitted by customers.
We partner with reputable courier services to ensure that your clothing reaches you safely and on time. Estimated delivery times are as follows:
These delivery times are approximate and may vary due to unforeseen factors such as severe weather, courier delays, customs inspections, or local postal issues.
While Sandy H. Sarry strives to ensure timely deliveries, we cannot guarantee specific delivery dates once an order has been handed over to the courier.
Shipping costs are calculated at checkout based on destination, weight, and selected shipping method. Occasionally, we offer free shipping promotions, which will be clearly displayed on our website and marketing materials.
For international orders, customers are responsible for all customs duties, import taxes, and local fees imposed by their destination country. These charges are not included in our product prices or shipping fees. Failure to pay customs charges may result in package delays or returns, and Sandy H. Sarry cannot refund or reship orders under these circumstances.
Once your order has shipped, you will receive an email containing your tracking number. It may take up to 48 hours for tracking updates to appear on the carrier’s website.
If you have not received your tracking information within three business days of placing your order, or if you encounter issues while tracking your shipment, please contact our support team at contactsupport@sandyhsarry.com with your order number for assistance.
If a package is marked as “delivered” by the carrier but you have not received it, please first check with neighbors or your local delivery office. Sandy H. Sarry is not responsible for packages confirmed as delivered to the address provided by the customer.
In cases of lost or damaged shipments during transit, please contact us immediately. We will open an investigation with the courier and, once verified, arrange a replacement or refund when applicable.
At Sandy H. Sarry, we understand that sometimes the size, fit, or color of a clothing item may not be perfect. Therefore, we offer an exchange policy designed to give you peace of mind.
You may request an exchange within 14 days of receiving your order. To qualify for an exchange:
To start an exchange, please email contactsupport@sandyhsarry.com with your order details and the reason for your exchange request. Once approved, we will provide return instructions.
Customers are responsible for the shipping costs associated with returning the original item for exchange, unless the item received was defective or incorrect. We recommend using a trackable shipping service and retaining proof of postage, as Sandy H. Sarry cannot be held responsible for lost return shipments.
In cases of faulty or wrong items, we will cover the return shipping fee and ensure a prompt replacement.
Once we receive and inspect your returned item, we will notify you via email whether your exchange request has been approved. If approved, your replacement item will be shipped within 5–7 business days, depending on stock availability.
If the requested item is out of stock, you may choose to receive a store credit or a refund to your original payment method.
Certain products cannot be exchanged due to hygiene or clearance restrictions. These include:
We encourage you to review the product description carefully before completing your purchase to avoid any disappointment.
All returned or exchanged clothing must be received in resellable condition. Items showing signs of wear, damage, alteration, or odor (such as perfume or smoke) will not be accepted.
If a returned product does not meet the eligibility criteria, we reserve the right to decline the exchange and return the item to you at your own expense.
We may update or amend this Shipping and Exchanges Policy periodically to reflect operational changes or compliance requirements. Updates will take effect immediately upon publication on this page. Customers are encouraged to review this section regularly to stay informed of any changes.
For questions or assistance with shipping, delivery, or exchanges, please contact us:
📧 Email: contactsupport@sandyhsarry.com
🌐 Website: https://sandyhsarry.com